Refund policy
🚚 Refund & Returns Policy
Our Commitment
At You Want Pure Air, we want you to be completely satisfied with your purchase. If you have any questions regarding a return or refund, please contact us at info@youwantpureair.co.uk and we will be happy to assist.
1. Your Right to Cancel
If you are a consumer purchasing online, by phone, or by mail order, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise your right to cancel, you must notify us by email at info@youwantpureair.co.uk before the cancellation period expires.
Once you have notified us of your decision to cancel, you must return the goods to us in accordance with the return instructions provided.
This statutory right does not affect any other rights you may have under UK consumer protection law.
2. Returns Eligibility
To qualify for a return and refund, items must:
- Be returned within the applicable return period.
- Be in a clean and resalable condition.
- Include all original accessories, manuals, and packaging where reasonably possible.
- Not show signs of excessive use beyond what is necessary to inspect the goods.
We reserve the right to make a deduction from any refund where the value of the goods has been diminished as a result of handling beyond what would reasonably be permitted in a retail store.
3. Return Shipping Costs
We provide free returns within 14 days of delivery.
Once your return request has been approved, we will provide a prepaid return shipping label and instructions for returning the item.
No return shipping charge will be deducted from your refund where the return has been authorised in accordance with this policy.
Items sent back without prior authorisation may be rejected and returned to the sender.
4. Non-Returnable Items
For hygiene, health and safety reasons, we cannot accept returns of:
- Air filters that have been used.
- Filters where any hygiene seal or protective packaging has been opened, removed, or broken.
- Custom-made, personalised, or special-order products unless faulty.
- Perishable items where applicable.
Nothing in this policy affects your statutory rights if goods are faulty, damaged, not as described, or otherwise fail to conform to the contract.
5. Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, faulty, defective, or incorrect, please contact us as soon as reasonably possible at info@youwantpureair.co.uk with details of the issue and, where possible, photographs of the product and packaging.
Where a product is confirmed to be faulty, damaged, or incorrectly supplied, we will provide an appropriate remedy, which may include repair, replacement, refund, or collection of the goods in accordance with your legal rights.
6. Refunds
Once your returned goods have been received and inspected, we will notify you of the outcome of your refund request.
Where a refund is approved, it will be processed to the original payment method used for the purchase.
Approved refunds are normally processed within 10 business days of receiving the returned goods, although your bank, card issuer, or payment provider may require additional time to credit your account.
If you have not received your refund within 15 business days of approval, please contact us at info@youwantpureair.co.uk.
7. Contact Details
You Want Pure Air
Email: info@youwantpureair.co.uk
Website: www.youwantpureair.co.uk